Frequently Asked Questions
Everything you need to know about shopping with Melanie Lyne.
What is your return policy for online orders?
We offer a 30-day return policy from the date of purchase. Items must be unworn, unwashed, and have all original tags attached. Please note that final sale items are not eligible for return or exchange.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on the carrier's website to monitor your package's progress.
Do you offer international shipping?
Currently, Melanie Lyne ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on the destination and selected shipping method.
How do I determine my correct size?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. We provide measurements for bust, waist, and hips to help you choose the best size for your silhouette.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Can I return an online purchase at a physical store?
Yes, online purchases can be returned at any Melanie Lyne boutique location. Simply bring your original invoice and the items you wish to return within 30 days of purchase.